Privacy Policy

This policy explains how we, Arena Smart Application LLC (hereinafter referred to as “Shobaik Lobaik”), use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred as “Website”). Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.

What information do we collect about you?

While using our services if an unexpected error occurs, we collect data (through third-party products) from your phone which is known as ‘Log Data.’ The collected data may include information like your IP address, the name of your device, operating system version, the time and date when the service is used, the configuration of the app when utilizing our Service, and the configuration of the application while utilizing our service and other such statistics.

Cookies

Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by Shobaik Lobaik if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Cookies and other identification techniques may be used on our app and website, or be incorporated in our marketing efforts, as such, they are described within this policy. Cookies are small text files that are stores on your browser or device by websites, apps, online media, and advertisements. Pekkish uses cookies for the following purposes: 1- Authenticating users 2- Remembering user preferences and settings 3- Evaluating the popularity of promoted content 4- Measuring the effectiveness of advertising campaigns 5- Analysing site traffic and user behaviour, and providing a general understanding of specific interests.

Storage and security of your personal information

Shobaik Lobaik will use all reasonable endeavours to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorised access, modification or disclosure. Shobaik Lobaik will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the application, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, Shobaik Lobaik does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the application.

How will we use the information we collect from you?

You consent to Shobaik Lobaik collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the application. In particular you expressly consent that Shobaik Lobaik may disclose your personal information, including your name, email address, physical address and telephone number to riders delivering your order, either employed by Shobaik Lobaik or by third parties providing delivery services to Shobaik Lobaik. You consent to Shobaik Lobaik using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you. Shobaik Lobaik may disclose your personal information, and you consent to the disclosure of your personal information, to: • other entities within the Shobaik Lobaik group of companies; and • third parties engaged by Shobaik Lobaik or other members of the Shobaik Lobaik group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising If you would like to unsubscribe from receiving direct marketing communications from Shobaik Lobaik or do not want us to share your personal information with other parties, please e-mail us at WeCare@shobaiklobaik.com or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal information by third parties may result in us not being able to provide you with any services. Shobaik Lobaik reserves the right to disclose your personal information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of Shobaik Lobaik or any third party, or to avoid injury to any person. If the Shobaik Lobaik business is sold or merges with another entity then some or all of your personal information may be passed to a third party.

Access to your information

Shobaik Lobaik will use all reasonable endeavours to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information Shobaik Lobaik holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – WeCare@shobaiklobaik.com. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with Shobaik Lobaik will not automatically delete the personal information held about you. If you would like Shobaik Lobaik to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

Changes to This Privacy Policy

Shobaik Lobaik reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the application and, where appropriate, through e-mail notification.

Other Websites

Our Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites.

Contact Us

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to WeCare@shobaiklobaik.com